Volunteer: Site Coordinator

The Site Coordinator volunteer manages all aspects of the VITA tax preparation site including operations, volunteer staff, and quality control.

Site Coordinator Volunteer Responsibilities:

• Ensures the site is in compliance with all IRS VITA site requirements.
• Communicates with APC and IRS staff on a regular basis.
• Ensures that a quality review is conducted on each return prepared by volunteer tax preparers.
• Ensures that all tax returns are electronically filed with the IRS in a timely manner and that acknowledgments are reviewed.
• Ensures rejected returns are either corrected or the affected taxpayer contacted.
• Ensures that VITA site is open as scheduled and adequately staffed.
• Recruits volunteers and schedules volunteers for the site.
• Promotes the VITA program throughout community.
• Maintains accurate up-to-date records of volunteer certifications and volunteer hours.
• Answers taxpayer questions regarding tax law or the client’s tax return.
• Informs clients about other services available through the Atlanta Prosperity Campaign and its partners.

Site Coordinator Volunteer Qualifications:

• Experienced with the VITA Program, or a tax professional.
• Attend a Site Coordinator classroom training session.
• Complete all training and certification requirements of Tax Preperar and Quality Reviewer positions.
• Pass an IRS-certification exam through the Advanced Level.
• Must be on-site during all VITA site hours of operation and additional hours as necessary.
• Strong computer skills.
• Strong analytical and problem-solving skills.
• Strong organizational, time management, interpersonal and communication skills.
• Ability to manage an all-volunteer staff.
• Ability to work independently.
• Bi-lingual (preferred but not required).
• Works well with diverse populations of clients and volunteers.